Frequently Asked Questions
Everything you need to know about your custom Moots bicycle and order experience.
What is the typical lead time for a custom titanium frame?
Since each Moots frame is handcrafted in Steamboat Springs, lead times generally range from 8 to 12 weeks depending on the specific model and finish options selected.
Do you offer international shipping for bikes and components?
Yes, we ship worldwide. International orders are sent via premium carriers to ensure your frame arrives safely. Please note that duties and localized taxes are the responsibility of the recipient.
What is the warranty policy on Moots titanium frames?
We stand behind our craftsmanship with a limited lifetime warranty against manufacturing defects for the original owner. This reflects our commitment to the durability and quality of our US-made titanium.
Can I upgrade my finish or add custom etching later?
Absolutely. We offer a 'Refurbish' service where you can send your frame back to our factory to have the finish refreshed, or to add new anodized graphics and etched logos.
What is your return policy for components and apparel?
Unused components and apparel in original packaging can be returned within 30 days of purchase. Please note that custom-built frames and complete bikes are non-returnable due to their bespoke nature.
How do I determine the correct frame size for my riding style?
We recommend consulting our detailed geometry charts or visiting an authorized Moots dealer for a professional fitting. You can also contact our team for guidance based on your current bike measurements.